Terms and conditions
These Terms and Conditions govern the use of the services offered by Panama Signature Experiences by Burwa (hereinafter, “the Agency”), located in Panama. By making a reservation with us, the client (hereinafter, “the Traveler”) expressly accepts these conditions.
Reservations and payments
To confirm a reservation, a deposit of between 20 and 50% of the total price is required, depending on the type of service booked.
The remaining balance must be paid no later than the day of arrival at the destination.
Accepted payment methods: cash, bank transfer, payment link and others that the Agency indicates in its confirmation.
If payment is not made within the established deadlines, the Agency reserves the right to cancel the reservation without obligation to refund.
Cancellations and refunds
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Cancellation more than 30 days in advance: 100% refund of the deposit.
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Cancellation between 15 and 30 days before departure: 50% refund of the deposit.
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Cancellations made less than 15 days before departure: no refund will be given.
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In the event of force majeure (pandemic, natural disasters, social or political conflicts), the Agency will offer:
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Reschedule your trip at no additional cost, or
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Transfer the credit to another person to use on the same date or another available date.
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Changes to the itinerary
The Agency reserves the right to modify routes, itineraries or suppliers due to external causes.
In such a case, an equivalent service in quality and conditions will be guaranteed.
Traveler responsibilities
Have a valid passport, visas, vaccinations and travel insurance required by the authorities.
Comply with schedules, safety standards, and local regulations.
Assume the costs arising from non-compliance or incorrect documentation.
Agency responsibilities
To guarantee that the contracted services are provided as agreed, except for external causes beyond their control.
Inform the traveler promptly of any relevant changes.
Insurance
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It is recommended to purchase international travel insurance that covers medical emergencies, cancellations, and lost luggage.
Data protection
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The Traveler's personal data will be processed in accordance with current regulations in Panama, for the purpose of managing reservations and providing the contracted services.